Refund policy

Returns & Refunds

Fanni Siepker
Reulandstraße 30, 54294 Trier, Germany
Email: info@aurenavienne.store
Phone: +49 6564541786

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g BGB). A clear statement to info@aurenavienne.store is sufficient.

Goods must be returned unused and, where possible, in their original packaging. A saddle that has been used on a horse, or tack that shows wear from riding, cannot be returned as new, though statutory withdrawal rights still apply for a straightforward change of mind within 14 days if the item is otherwise unused. The direct cost of returning large or heavy items is borne by the customer unless the item arrived defective or damaged, in which case we arrange and pay for the collection.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and issue the refund to the original means of payment within 14 days.

Warranty

Statutory liability for defects applies for 24 months from delivery (§§ 434 ff. BGB). Wear parts — billets, stirrup leathers, girth elastic — are consumables and wear out with use; they are stocked as spares rather than covered as defects.